Position
Why we will not claim universal compatibility
Every competitor page says "compatible with all major systems". It cannot be true, and the properties who believe it find out too late.
The claim is structurally false
Some lock platforms use credentials configured at the factory with cryptographic keys held only by the vendor. On those systems a blank from any third party will not enrol, regardless of matching the frequency, the chip family or anything else on a datasheet. That is not a quality problem to be engineered around; it is a deliberate design decision by the lock manufacturer. Any supplier claiming to work with everything is either unaware of this or is hoping the question does not come up before the invoice does.
What it costs the buyer
A property that believes the claim orders bands, waits for production, takes delivery and then discovers at installation that nothing enrols. The bands are unusable, the season has started, and the supplier's position is that the property did not specify correctly. Nobody in that chain behaved illegally. The buyer simply relied on a sentence that was written to close a sale rather than to describe reality.
What we say instead
We ask for three facts — the make and model of the lock, the credential technology it reads, and the encoding scheme it expects, including whether your team enrols credentials or the vendor supplies them configured. With all three we give a written answer, and where that answer is no, we give it before an order rather than after one. A clear no delivered early is worth more to a property than an optimistic yes delivered late, even though it is worth considerably less to us.
And then we test it anyway
Paper compatibility and a working door are different claims. Antenna geometry, reader recess depth and mounting position all affect whether a specific band reads well on a specific lock, and none of that appears in any specification. So a small sample set goes to the property first and is presented to a real door by whoever maintains the locks. That step costs days and removes the only failure in this category that cannot be fixed afterwards.
Related
Read next.
Practice note
The three questions every enquiry gets
Why an enquiry that names a lock system gets an answer in a day, and one that does not gets a list of questions.
Read the notePosition
What we will not print on a wristband
A short list of things we decline to produce, and the reasoning for each. Two of them are requested regularly.
Read the note
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Disagree with any of this?
Most of these positions came from properties telling us we were wrong about something. Send the enquiry, and the argument if you have one.