Guide 08
Unit price versus cost per wrist
Two bands quoted at very different unit prices frequently cost a property the same, and occasionally the cheaper one costs more. The variable nobody quotes is how many of them come back, and it is measurable if you decide to measure it.
Start with bands issued, not bands bought
Guests times turnovers in the period. This is the denominator everything else is measured against.
Add the replacement rate
Bands re-issued because they failed, divided by bands issued. Most properties have never measured this and can within one season.
Price the front-desk interaction
A replacement is a conversation, a walk, a re-encode and an annoyed guest. Put a number on it, even a rough one.
Compare per wrist per week
Total cost divided by wrists divided by weeks. Two quotations that looked different usually converge, and sometimes they invert.
Replacement rate is the hidden variable
A band that fails part way through a stay costs its own price again plus the interaction that follows it. At a five per cent failure rate on a two-week stay that is a small effect; at twenty per cent it dominates the comparison completely. Very few properties measure it, which is why very few know which of their previous suppliers was actually cheaper. One season of counting settles it permanently.
Staff time is a real line
Every replacement is a guest at a desk, a member of staff who stops doing something else, and often a walk to a room. At peak that is the busiest hour of the day being spent on a two-dollar item. Properties that put even a rough hourly figure on this find that band durability moves from a procurement preference to an operations priority, which is where it belongs.
Where the cheap band genuinely wins
Short wear periods. A day-pass band is discarded before durability matters, so paying for a season-grade construction is money burned. The mistake runs in both directions, and specifying a durable band for a single-day use is as expensive an error as the reverse — it is simply less visible, because nothing fails.
Comparing two quotations honestly
Ask both suppliers the same four questions: what is the unit price at this quantity, what is the expected working life in your conditions, what proportion of a run typically needs replacement, and what ships with the order. A supplier who can answer the third question is telling you something real. One who cannot has not measured their own product, which is itself the answer.
Related
Read next.
Guide 01
Choosing a wristband
Four questions in order. Answer them honestly and the range narrows to one or two bands before price is discussed at all.
GuideGuide 05
Minimum runs
Five hundred per artwork, mixed colours counted as one. What that means in practice for a small property.
GuideGuide 09
Tender checklist
The questions that separate suppliers, including the ones most tenders forget to ask.
Guide
No obligation · reply within one working day
Model the real cost for your property.
Runs start at 500. Describe the property and the volume, and we come back with a specification, a unit price and samples of the recommended band.